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    Yacht IT & ConnectivityInternet, Wi-Fi and telephony on board: diagnosis, troubleshooting and support.

    For captains, yacht managers, owners and crew who need the onboard systems to simply work. We find the cause, correct it, test it and leave you with clear documentation.

    • Captains
    • Yacht managers
    • Owners
    • Crew
    Request an interventionDiscuss your installation

    What you get

    • Everyone back online

      Crew, guest and owner devices reconnected, with the real cause corrected rather than another reboot.

    • Fewer cuts and slowdowns

      Satellite, cellular and Wi-Fi checked as one chain, so the weak link is found and fixed.

    • Access in the right hands

      Administrator access recovered where the available access allows, then handed over to the person you designate.

    • A network you can hand over

      Inventory, network diagram and saved configurations for the next crew or contractor.

    Services

    What we look at on board

    Five areas, one goal: systems that work and that you understand.

    Internet connectivity

    Stable internet at anchor and under way.

    • Diagnosis of Starlink connections and 4G/5G cellular routers
    • Identification of the causes of cuts or slow speeds
    • Verification of the failover between connections
    • Configuration of Peplink routers

    Onboard Wi-Fi

    Reliable coverage for owners, guests and crew.

    • Diagnosis of Ruckus Wi-Fi networks
    • Checks on access points and on the separate owner, guest and crew networks
    • Resolution of access problems affecting specific devices

    Network and firewall

    A clean, properly separated network.

    • Diagnosis of Kerio Control and Cisco equipment
    • Checks on cabling, IP address allocation and DNS resolution
    • Review of access rules and network separation

    IP telephony

    Phones that work and settings you control.

    • Support on Sangoma / PBXact systems
    • Diagnosis of handsets
    • Recovery of administrator access, depending on the access available
    • Customisation of the phone screens

    Documentation and maintenance

    Know what is on board and who holds the keys.

    • Equipment inventory
    • Network diagram
    • Backup of configurations where access allows
    • Organised handover of access to the designated person
    Method

    A simple method, every time

    1. Step 1: Understand

      Understand the problem and its impact on board.

    2. Step 2: Diagnose

      Diagnose and propose the corrections.

    3. Step 3: Test and document

      Test that everything works and document the changes.

    Example of an intervention

    Restoring connectivity on board a yacht

    Situation
    Several crew devices could no longer access the internet.
    Diagnosis
    The diagnosis identified an unplugged network link and a DNS resolution problem.
    Result
    After correction, internet access was restored for the affected users. Failover to the cellular connection was also tested, and access to the Wi-Fi system administration was recovered.
    Still in progress
    Still in progress at the end of the visit: recovery of the PBX administrator access and customisation of the phone screens.

    Anonymised example. No vessel, owner or technical identifiers are published.

    Contact

    Get in touch

    Tell us what is not working on board. Onboard across the Côte d’Azur, from Saint-Tropez to Monaco. 24/7 remote support worldwide.

    Request an intervention

    No newsletter, no spam. Your details are only used to answer your request.

    Email

    info@yachtlink.io

    Phone

    +33 7 56 96 96 93

    WhatsApp

    +33 7 56 96 96 93

    Base

    Côte d’Azur, France